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Wave 3 · Webinar Guides

Webinar Analytics: What to Measure Before, During & After

Webinar analytics become useful when every metric answers a decision. Build the measurement plan before the event so the team knows which behaviors matter and where the data should go.

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Quick take

  • Registration source and conversion
  • Attendance and no-show status
  • Engagement behavior
  • CTA and resource interaction
  • Replay behavior
  • Downstream pipeline, activation or education outcomes

Acquisition metrics

Measure which channels produce registrations and, where possible, which produce qualified attendance rather than only form fills.

Event metrics

Attendance, watch duration, polls, questions, chat and action clicks can help explain how the content performed.

Business metrics

The final KPI depends on the webinar's purpose: pipeline, demo requests, product adoption, training completion, customer education, or another outcome. Avoid using the same success metric for every webinar.

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